FAQ

Frequently Asked Questions

A▼Shipping Policy▼◆Free shipping on orders over $100 USD, under $100 the shipping fee is $15USD To some distant countries, we offer free shipping on orders over $200 USD, for orders under $200 USD, the shipping fee is $30 USD.

B▼OUR CRYSTALS▼ 1️⃣◆Our crystals are 100% real and Consciously Curated. 2️⃣◆All Man made/dyed crystals/glass will be additionally marked. 3️⃣◆All crystals are cleansed and charged before shipping. For towers with hot glue, just soak it in hot water and it will resolve. Please keep in mind that these crystals are products of nature and each one is unique and may have imperfections or natural crack. The actual color and patterns may vary slightly as well. If you are a seeker of perfection, our crystals may not be for you.

▼Delivery ▼ 1️⃣◆The shipping companies we work with are FedEx, DHL, TNT, 4PX, CNE, USPS, ROYAL MAIL, CANADA POST, etc. We will choose the shipping company according to the specific destination and weight.2️⃣◆Processing time: Delivery within 7 days at the latest after payment 3️⃣◆Shipping time: Normally 10-20 workdays, shipping may be delayed because of covid and weather situations sometimes.4️⃣◆Transportation scope: Our global transportation does not include areas involving legal disputes and military bases

▼Purchase Instructions▼ 1️⃣◆If have any requests for your order, it is your responsibility to inform us before placing an order, and we will try our best to meet your requirements. 2️⃣◆For legal reasons, I can never guarantee that the crystals sold can cure any disease, nor that they will provide you with a description.

▼About After-sales▼1️⃣◆PLEASE RECORD A COMPLETE UNBOXING VIDEO. We cannot process any refund requests without a valid unboxing video as proof of your received items.◆If there is any issue with your package, please contact us promptly. We generally do not accept after-sales applications for parcels marked as successfully delivered for more than 3 days2️⃣.◆We only handle after-sales claims for damaged items, missing items or wrong deliveries.3️⃣◆We do not accept returns or refunds caused by personal preference or subjective dissatisfaction.4️⃣◆Orders with incorrect shipping addresses or phone numbers are not eligible for refunds. Please double-check your shipping details carefully before placing an order.5️⃣◆We shall not be liable for lost or stolen packages. Should this situation happen, please get in touch with us and we will fully cooperate with you to resolve the issue.

▼Feedback▼Your positive feedback means a lot to us. We always attach great importance to customer satisfaction and your valuable suggestions.If you encounter any problems, please feel free to contact us, and we will resolve your issues promptly.If you are satisfied with our crystal specimens, we would appreciate it if you could leave a review along with photos of your items on our website.

▲Important Notice: By placing an order in our store, you acknowledge and agree to all our store policies. All text, images and content on this website are protected by copyright. Any unauthorized reproduction, theft or misuse of our store content is strictly prohibited.